Ordering & FAQs

How do I start a custom order?

Visit Custom Studio and send a quote request. Tell us your occasion, preferred fragrance, estimated quantity, needed-by date, and personalization ideas. We’ll confirm available options, pricing, timing, and payment terms before you place an order.

What can I request?

Explore custom candles, event favors, realtor and client gifts, and DIY party kit inquiries on our Menu Board. Product formats, fragrance choices, and personalization options are confirmed for each request.

Can you help me choose a fragrance?

Absolutely. Browse our Signature, Heritage, Seasonal, and Reserve collections, or tell us the mood you want to create. Availability varies by season and product.

Does submitting the form confirm my order?

No. A quote request starts the conversation. Your order, payment terms, and requested date are confirmed only after we agree on the details.

How much will my order cost?

Your quote will reflect the products, quantity, and customization requested. We’ll confirm pricing and any delivery charges before you decide to proceed.

How far in advance should I inquire?

Include your needed-by date with your request so we can check availability and production timing. If your date is flexible, let us know. Please wait for confirmation before relying on a delivery date.

Can I buy existing stock?

Visit our clearance shop to browse existing inventory. Prices and availability shown there apply to those listed items; custom orders are quoted separately.

What if I need to change an order?

Contact info@1967candles.com with your order details. Ask us to confirm the applicable change, cancellation, and return terms before you approve a custom order.

How should I use and care for my products?

Read our Care & Safety guidance and follow the product-specific instructions supplied with your purchase.

Still have a question?

Email info@1967candles.com, or request a custom quote.